Engage ServiceNow Support Experts
CIGNEX being Specialist ServiceNow Partners has a pool of certified ServiceNow Developer Experts who have experience in providing unparalleled support 24/7/365.
With over a decade experience with ServiceNow, CIGNEX’s team of support experts is equipped with all the ways and means to help you improve your ServiceNow application performance. Our experts have experience in providing support across the ServiceNow product portfolio.
The ServiceNow Implementation process involves several bottlenecks which can be easily eliminated by our ServiceNow support team and enhance organization wide user experience.
CIGNEX has multiple support delivery models that can be obtained as per requirements which enables organizations to focus on specific core responsibilities. Here are the benefits our clients realize with our ServiceNow support services.
- Fully scalable ServiceNow Support delivery
- Onsite/Offsite/ Hybrid resource pool
- Flexible engagement as per requirement
- Mutually agreed SLAs with focus on achieving business goals
- Round the clock support for any and every instances
- Root cause identification and resolution of system issues
- Customer retention and valuable insight to customer journey and experience
- Low cost, higher efficiency and ROI
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General Support
- 24/7/365 user help desk
- Troubleshooting
- Access Control List (ACL) setup
- System Administration
- Performance Analysis
- Solution health checks
- Security management
- Updates and upgrades
Application Support
- Incident Management
- Configuration and Customizations
- Change Management
- Knowledge Management
- Functionality Expansion and Management
- Migration and Integration
- ServiceNow Custom App Management
- Self Service Portal
- Service Level Management
ServiceNow Solution Expertise
We have experience of working across a wide variety of ServiceNow solutions which had enabled us to build connected enterprises as well as modernize operations business transformation.
ServiceNow Customer Service Management
ServiceNow ITSM (IT Service Management)
ServiceNow ITBM (IT Business Management)
ServiceNow ITAM (IT Asset Management)
ServiceNow ITOM (IT Operations Management)
ServiceNow Platform
ServiceNow Governance, Risk, and Compliance
ServiceNow Security Operations
Why Engage CIGNEX?
Partnership Specialist ServiceNow Partner & Reseller | Expertise Delivered end to end SeviceNow Consultation and Implementation Services to clients across the globe |
Certified Team Team of highly skilled and certified ServiceNow developers
| Support Automation & customization with on time support to global users |
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