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Client Overview

US based house of modern luxury operating in retail & e-commerce segment

Business Need

  • To build a single service management portal based on ServiceNow
  • To increase employee adoption of enterprise services/applications by creating attractive and engaging user experiences
  • To transform the user experience by building a flexible, modern, easy to use service portal which can be accessed anytime from any device

Key Features

  • 20+ out of the box & customer widgets development
  • Modular user interface framework for quick and easy building of application portals and dashboards for the platform
  • Single global UI design throughout the portal
  • Catalogue items (Forms, Scripts, Integration etc.) configured on Service Portal to ensure that BAU functionality is achieved


  • Single service portal for varied applications
  • Enhanced user experience
  • Self service portal with improved usability
  • Ability to quickly find status of open issue & approved items