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Client Overview

US based house of modern luxury operating in retail & e-commerce segment

Business Need

  • To redesign global applications into scoped applications by clubbing three instances into a single instance
  • To upgrade core service management tool based on ServiceNow from version Istanbul to London with zero downtime
  • To custom integrate current applications with the service management tool in the production stage
  • To migrate the ServiceNow mid-servers from the current on premise infrastructure to AWS cloud

Key Features

  • Migrated three instances into single instance
  • Instances upgraded from version Istanbul to London in a phased manner 
  • Custom integration with ServiceNow
  • Independent app functioning by converting all the global applications into scoped apps
  • On-premise mid servers migrated to AWS


  • Single instance for users to raise issues or request
  • Scoped apps with improved security & governance
  • Easy to manage portal for support teams as a result of no traversing between different instances
  • Reduced License costs