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04 Jan 2021

ServiceNow has powered up digital transformation for many businesses over the last few years. As a robust IT service management (ITSM) solution, it can be a success factor in boosting IT support and enhancing service delivery within the organization.

Streamlining all processes and programs on this enterprise cloud platform needs the deft hand of an expert in this activity. Hence, it is a wise business move to get on-board a tech expert to successfully complete the transition. A good company will have a team of strategists, architects, developers, and engineers who will enable businesses to use a centralized platform for their ITSM needs. Responding to industry shifts and customer demands become simplified with digital transformation. And an expert’s finesse on ServiceNow implementation within your company enables maximum value from this endeavor.

CIGNEX – A Trusted Name for ServiceNow implementation

ServiceNow automates the process of tackling customer requests with the help of impactful self-service portals, helpdesk support, and ticketing systems. Be it human resource management or customer support, such a cloud-based workflow, and automation system can benefit different teams.

CIGNEX comes across as a reliable implementation partner. For us, this isn’t merely implementing a tool. Rather it encompasses a wider value ecosystem in the form of digitization, automation, and optimization of business and backend processes within your company.

What we offer


We gauge the state of IT readiness within the organization. This helps us come up with the right ServiceNow implementation strategy. Since the solution is packed with features, we help you understand the more critical ones your company actually needs. This step maximizes the ROI you receive with the implementation.


We factor in the native ServiceNow capabilities and design and develop the application as per industry endorsed best practices.


Be it transitioning from legacy systems or integrating with the existing systems in your organization, we can help achieve both these goals with our expertise on ServiceNow.

App development

Instead of offloading the built-in features, we help you to customize the solution to generate maximum yields for your company. We develop custom apps that improve speed, agility, and business efficiency for your organization.


We enable a smooth transition and integration of ServiceNow components. We also offer round the clock support to help improve your team’s efficacy in using this cloud-based platform for their respective work responsibilities.

What are the benefits CIGNEX has to offer?

Automation done right – We ensure automating only the high visibility and routine processes. This way, you can experience maximum benefits with this step. We also ensure that automated processes that are extensible to other processes to capitalize on ServiceNow’s automation capabilities fully.

Robust ITIL knowledge- Infrastructure Library (ITIL) is the backbone to successful ServiceNow implementation for automation. Our expertise in these components delivers immense business value to multiple teams like Business Process Management, Case Management, Change Management, Problem Management, Operations, and Support.

Centralized Hub of Efficiency – We help develop a single-window platform to automate services and forms. This step offers a consolidated view of the resources, costs, projects, changes, and requests across the enterprise.

Total support – We help upskill the workforce to enable them to use the platform efficiently post-deployment. This step brings about a positive culture change within the organization so that they use the transition for maximum gains.

Connect with the experts

When you utilize our expertise for a strategic implantation plan, you can ensure that your implementation activities align with fulfilling your business case objectives. Such smart implementation will maximize the value realized from overall ServiceNow implementation.

Take the right first step towards digital transformation. Connect with CIGNEX today itself to schedule a free consultation on implementing ServiceNow within your organization.