Client Overview
US based house of modern luxury lifestyle brands with operation & sales via retail, outlet store & ecommerce website.
Business Need
- 24 x 7 Application Management & Support Services for solutions built on – ServiceNow, Liferay, J2EE, UiPath & Node.js to
- Enhance customer experience across platforms
- Cover more geos (Australia & New Zealand)
- To engage single for supporting applications platforms based on various technologies to minimize coordination efforts
- Automate Service Desk Request/ LMS Import Process
Key Features
- All support activities including higher and lower priority issues
- Develop enhancements, patches implementation and version upgrade
- Production support – P2 & P3 incidents
- Minor enhancement – Adding minor functionality
- Preventive maintenance – Root-cause analysis for recurring issues
- Perfective maintenance – Bug fixes, performance tuning & Make recommendations
- Problem management, tickets identification & resolution
- Monitor application and implement change in existing system
- Report Incidents in accordance with incident management process
Benefits
- Improved application stability and performance
- Reduced total cost of ownership
- Automation: Achieved 100% accuracy with file comparison and validation process
- Automation: Saved 70% time in overall process execution
