Skip to main content

Effectively Manage IT Operations with ServiceNow ITOM

With the ever increasing demand of complex IT solutions, many companies are looking to automate their operations through IT Development and IT Operations Management. IT Operations Management (ITOM) is a collection of services, processes, and best practices for optimizing the availability, efficiency, and performance of an organization’s IT operations.

ServiceNow ITOM allows organizations to achieve end-to-end insight into business services and underlying infrastructure, improve the health of the services, and introduce automation to rapidly increase service delivery. CMDB is an integral part of any Service Management practices. ServiceNow ITOM can be used to automatically update the CMDB with CIs and all available dependencies and can also connect to infrastructure provisioning tools, software deployment tools and monitoring systems.

CIGNEX is a proud Specialist ServiceNow Partner and has enabled many leading corporates transform their services and workflows into the Now Platform efficiently, without compromising customer experience.

With over a decade experience with ServiceNow, our team of ServiceNow developers & experts are equipped with all the ways and means to help you make the most of your ServiceNow investment. Our approach to ServiceNow Implementation allows organizations to plan, design, implement and manage ServiceNow efficiently that in turn leads to achieving organization wide goals in terms of Productivity, Customer Satisfaction and ROI, much quicker than anticipated.

Request a Consultation

4 + 13 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

Our ServiceNow ITOM Services

CIGNEX ServiceNow ITOM developers can help with consultation, infrastructure assessment, modules implementation, tools integration, to monitoring and administration. Here are the ServiceNow ITOM features that we provide:


Get a 360 degree view of on premise IT infrastructure and public/private cloud. Manage TLS certificates, firewall policies and CMDB automatically from a single unified system.

Service Mapping

It is an advanced form of Discovery that automatically builds complex maps of interdependent configuration items based on what business services they deliver. It drives service-aware operations and get visibility into the relationships between applications, IT components, and cloud services.

Event Management

It monitors activities within the IT infrastructure and identifies and notifies of potential issues. This helps in noise and event flood reduction, root cause insights, actionable alerts and automated remedies.


ServiceNow Orchestration allows building workflows to automate day to day manual tasks across IT framework, including servers, printers, applications and even remote services. It helps automate daily IT Operations by adding custom scripts. We blend off-the-shelf modules with custom scripts to optimize transactions and offer high cost savings.

Cloud Management

It optimizes daily operations by faster delivery of cloud resources, governance on hybrid cloud environments and visibility on cloud resource utilization. The process includes cloud services creation, operations scheduling, cloud resource management and maintaining a standard catalog



Data collection and proactive resolution

Visibility and Insight of IT Infrastructure
Improved IT services and productivityCost efficiency and higher ROI

ServiceNow Solution Expertise

We have experience of working across a wide variety of ServiceNow solutions which had enabled us to build connected enterprises as well as modernize operations business transformation.

ServiceNow Customer Service Management

ServiceNow IT Service Management (ITSM)

ServiceNow IT Business Management (ITBM)

ServiceNow IT Asset Management (ITAM)

ServiceNow IT Operations Management (ITOM)

ServiceNow Platform


ServiceNow Governance, Risk, and Compliance

ServiceNow Security Operations

Why Engage CIGNEX?


Specialist ServiceNow Partner & Reseller


Delivered end to end SeviceNow Consultation and Implementation Services to clients across the globe

Certified Team

Team of highly skilled and certified ServiceNow developers



Automation & customization with on time support to global users

Related Content

26 Jul 2021
ServiceNow - the best Information Technology Service Management (ITSM) tool in the market today, helps organizations increase productivity, decrease cost, digitize processes, and also enables in smooth operations and support...
04 Jan 2021
ServiceNow has powered up digital transformation for many businesses over the last few years. As a robust IT service management (ITSM) solution, it can be a success factor in boosting IT support and enhancing service delivery wi...
16 May 2017
Salesforce has been the blue eyed boy of the SaaS industry and is currently the market leader in this segment.'s sale jumped by 24% to $6.7 billion in 2016 and the San Francisco-based company is on track to hit $1...
28 Sep 2016
While working in a fast paced world, it becomes essential to cope up with the existing and upcoming challenges that come one’s way. Big enterprises when dealing with data services need a well-optimized service provider that take...