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ServiceNow Integration Services

Connecting people, functions, and systems across organization

Connect ServiceNow with business critical applications

CIGNEX as a specialist servicenow partner has years of experience in building ServiceNow integrations for a host of applications, both on-premise and on cloud.

We have a team of certified ServiceNow developers who have the expertise to providing ServiceNow integrations that enable fast time-to-value, drive greater efficiencies, and increase your flexibility to pivot to new business opportunities quickly.

All companies use a variety of technology for different business processes. The integration enables organizations to further extend the capabilities of the platform while offering a multitude of options to increase functionalities and use the platform more resourcefully.

With ServiceNow Integration services we help organizations make the most out of their ServiceNow investment. This leads to:

Higher Efficiency

Improved Data Accuracy

Advanced Automation

Agility & Scope for business expansion

Better Customer and user satisfaction

Higher ROI

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Our ServiceNow Integration Expertise

In order to produce maximum efficiency from the ServiceNow Platform, our ServiceNow Developers and experts can integrate Servicenow with:

Purchase
  • IT infrastructure management (Active Directory, SCCM, Identity Manager, LDAP, MID Server, Splunk, Automatic Database Diagnostic Monitor)
  • ITSM solutions (BMC Helix Remedy, Jira, Zendesk, SolarWinds)
  • Email (Gmail, Outlook, etc.)
  • Cloud Services (AWS, Microsoft Azure, GCP)
  • CRM (Salesforce, Oracle, Microsoft Dynamics 365)
  • ERP (NetSuite, Workday, Scoro)
  • Instant Messaging Apps (Skype, Slack, Hangouts)
  • Data Analytics (Google Analytics, Sisence)
  • Intranets (SharePoint, Confluence)

ServiceNow Integration Use Cases

ServiceNow integrations can vary in size and scope. With each integration, a robust service delivery mechanism is established, eliminating redundancy. This helps keep costs in check and improves collaboration across departments.

Human Capital Management (HCM) Integration

  • Use Case: Streamline the complex processes of onboarding/offboarding by syncing employee asset across multiple systems
  • Outcome: Employees are equipped quickly with right resources to be quickly productive or smoothened departure process
  • Systems to Connect: Workday, Oracle, SAP SuccessFactors

Customer Service Management (CSM) Integration

  • Use Case: Create, capture and modify customer cases
  • Outcome: Effective customer service management with efficient tracking and record maintenance bringing transparency to the process, ultimately leading to increased customer satisfaction.
  • Systems to Connect: Salesforce, Netsuite, Zoho, SAP

Incident Tracking Integration

  • Use Case: Integrate third-party ticketing software to effectively manage customer initiated support tickets.
  • Outcome: Uniquely identified and tracked tickets, synchronized notifications across multiple systems resulting in accelerated issue resolution, optimized customer support, and improved customer experience.
  • Systems to Connect: Jira, ServiceNow, SolarWinds, Freshservice

IT Asset Management Integration

  • Use Case: Tackle silos between ITAM and ITSM, control costs, reduce duplicate efforts and create more visibility
  • Outcome: Streamlined asset provisioning, improved  IT inventory management and scope to effectively strategize the use of IT resources.
  • Systems to Connect: SolarWinds, Freshservice, ServiceNow, Snow

 

ServiceNow Solution Expertise

We have experience of working across a wide variety of ServiceNow solutions which had enabled us to build connected enterprises as well as modernize operations business transformation.

ServiceNow Customer Service Management

ServiceNow ITSM (IT Service Management)

ServiceNow ITBM (IT Business Management)

ServiceNow ITAM (IT Asset Management)

ServiceNow ITOM (IT Operations Management)

ServiceNow Platform

 

ServiceNow Governance, Risk, and Compliance

ServiceNow Security Operations

Why Engage CIGNEX?

Partnership

Specialist ServiceNow Partner & Reseller

Expertise

Delivered end to end SeviceNow Consultation and Implementation Services to clients across the globe

Certified Team

Team of highly skilled and certified ServiceNow developers

 

Support

Automation & customization with on time support to global users

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CIGNEX is a global consulting company offering solutions, services and platforms on Open Source, Cloud and Automation technologies. Since 2000, CIGNEX has been delivering enterprise class solutions, which are built using leading platforms & can easily be integrated with existing systems to achieve unparalleled results. By leveraging multiple delivery models, we help organizations around the world to increase revenue, achieve business goals, gain competitive advantage, and maximize customer satisfaction while significantly reducing the cost of doing business.
 
As a leading System Integrator, CIGNEX provides end-to-end services on Liferay | UiPath | Kafka – Confluent | Sitecore | Red Hat | Appian | Salesforce | Servicenow | MongoDB | Drupal
 
For any questions, RFP or to get in touch, you can email us at info@cignex.com

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