Overview
Social Listening and Engagement Platform provides aggregated and micro-level analysis (positive, negative or neutral) of opinions and experiences expressed by millions of users online over the digital channels. These digital channels include social media channels, websites, application records, emails, forms, surveys, internal files, reports and more. It enables enterprises for better marketing and communications campaigns, product and service innovations; identify issues before they escalate out of control and spot trends to capitalize before the competitors.
Featured Case Study
SaaS based Industry agnostic Social Listening & Engagement Platform
CIGNEX has rapidly built and release ‘first to market’ SaaS based social sentiment and trending analysis service for US based start-up within 3 months.
Read More- Customer Sentiment Analytics
- Product Sentiment Analytics
- Competitive Analytics
- Online Reputation Management
- Review Monitoring and Engagement
- Social Ticketing – Issue Tracking and Address
Key Benefits
New Product Perception
Brand Health Management
Reputation Management
Measure Marketing Impact
Predict Consumer Behaviour
Identify Primary Influencers
Crisis Management
Campaign Measurement
Uncover Opportunities and Spot Threats
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