Client Overview
US based house of modern luxury operating in retail & e-commerce segment
Business Need
- To build a single service management portal based on ServiceNow
- To increase employee adoption of enterprise services/applications by creating attractive and engaging user experiences
- To transform the user experience by building a flexible, modern, easy to use service portal which can be accessed anytime from any device
Key Features
- 20+ out of the box & customer widgets development
- Modular user interface framework for quick and easy building of application portals and dashboards for the platform
- Single global UI design throughout the portal
- Catalogue items (Forms, Scripts, Integration etc.) configured on Service Portal to ensure that BAU functionality is achieved
Benefits
- Single service portal for varied applications
- Enhanced user experience
- Self service portal with improved usability
- Ability to quickly find status of open issue & approved items
