Client Overview
US based house of modern luxury operating in retail & e-commerce segment
Business Need
- To redesign global applications into scoped applications by clubbing three instances into a single instance
- To upgrade core service management tool based on ServiceNow from version Istanbul to London with zero downtime
- To custom integrate current applications with the service management tool in the production stage
- To migrate the ServiceNow mid-servers from the current on premise infrastructure to AWS cloud
Key Features
- Migrated three instances into single instance
- Instances upgraded from version Istanbul to London in a phased manner
- Custom integration with ServiceNow
- Independent app functioning by converting all the global applications into scoped apps
- On-premise mid servers migrated to AWS
Benefits
- Single instance for users to raise issues or request
- Scoped apps with improved security & governance
- Easy to manage portal for support teams as a result of no traversing between different instances
- Reduced License costs
