- Error prone due to manual intervention for search and marking
- Low productivity and Time consuming
- High overhead cost
- Service request is raised for waiving off the charges for a particular customer for their credit/debit card
- i-Bridge logs in to the core banking system and input the customer details.
- Checks/Validations allowing approver to reverse the charges etc.
- Exception are pushed to the workflow for resolution
- Integration to client’s banking system
- Time Saving in comparison to manual process
- Manual error reduction