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Business Need:

  • Error prone due to manual intervention for search and marking
  • Low productivity and Time consuming
  • High overhead cost

Key Features:

  • Service request is raised for waiving off the charges for a particular customer for their credit/debit card
  • i-Bridge logs in to the core banking system and input the customer details.
  • Checks/Validations allowing approver to reverse the charges etc.
  • Exception are pushed to the workflow for resolution
  • Integration to client’s banking system


  • Time Saving in comparison to manual process
  • Manual error reduction