Client Overview
Market Capitalization in Billions of U.S. Dollars : 8.81
Business Need
- To reduce the time required to resolve the ServiceNow Tickets for LMS Import
- To get better accuracy for file comparison and validation
Key Features
- Bot enabled ServiceNow login for LMS import task
- Pilot to production automation benchmarked against prior defined KPIs
- LMS Import file (XLSX) extraction & MSOffice function to validate & format XLSX file
- Liferay CMS login to upload the details
- Capture status messages & update LMS import task in ServiceNow with notes
Benefits
- Achieved 100% accuracy with file comparison and validation process
- Saved 70% time in overall process execution
