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Client Overview

India’s Leading Life Insurance Company

Business Need

  • To reduce the turnaround time of policy issuance
  • To automate Case Initiation (CI) & Data Entry (DE) bucket for E-com team for STP cases
  • Implementation of the Intelligence Automation for The Policy Processing (TPP)  journey of Mpro cases (straight pass cases for OTP plan for E-com team)

Key Features

  • No of bots: 2
  • Technology: Automation/RPA & OCR
  • Transactional volume: ~ 200 – 300  per day
  • Volume growth YoY: 15%
  • Volume surge: Continous
  • Average handling time: 3 Minutes per case
  • Frequency: Daily


  • INR 9,00,000 saved per annum
  • No of transaction processed per day increased to 50%
  • Time to process one record reduced to 1 minute
  • Error rate reduced to 1%