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Client Overview

40 year old self-pay collection, bad debt recovery, and insurance claims resolution services for hospitals, health systems, and physician groups

Business Need

Agency has 35 hospitals as clients. Current Hospital Payments Processes were manual and repetitive. The payment information  available on excel  for all hospitals.

Key Features

  • Automated credit cards based payment for all affiliated Hospitals
  • Phased automation of payments – onboarding of hospitals
  • Executed Pilot to Production automation of the payments process


  • Increased productivity with 4x increase in daily payment processing
  • Increase in accuracy of payment records