Client Overview:
California’s largest provider of workers’ compensation insurance, and a vital asset to California businesses established in 1914 by the state legislature with 130,000 policyholders and $20 billion in assets.
Business Need:
Implement a very unique and innovative Big Data Analytics solution that acquire process and enrich multi-channel & variety of data sources at the modern volume for effective customer and business Intelligence.To replace the existing third party incident management system by ServiceNow
- Automate the process of creating external incidents by integrating Liferay Portal & ServiceNow
- Track tickets raised in ServiceNow from existing Liferay Portal
Key Features:
- Automated workflow to manage External Incidents
- Liferay & ServiceNow Integration
- Incidents created in Liferay and updated in ServiceNow
- Track Internal & External Incidents from existing Liferay Portal
- Workflow created & managed in ServiceNow
- Ticket approval via web & mobile
- Integrated with Outlook & other email clients
- New database for storing updates from ServiceNow
- Reports generation for all tickets raised
Benefits:
SaaS based large scale data processing and analytics platform delivers:
- Process automation leading to reduction in time & cost
- Real-time incident tracking & management of external & internal tickets
- Reporting in presentable format
