Client Overview
A leading global professional services firm providing a broad range of risk, retirement and health solutions
Business Need
Automation of CRM User Migration & Access Control Verification Process
- Migration of 500+ users from Siebel to SFDC
- Access Control Configuration
- Verification of Access Permission across 80+ Applications
Key Features
- 25+ Primary & Ancillary Smart Bot Development
- Automation scenario simulation
- Design of Multi-bot interactions, triggers & workflow orchestrations
- Devised strategy for future automation
- Video Recording Mgmt. by ancillary Bots
- Automatic result log offs and report generation
Benefits
- Reduced SLAs 40 hrs. to 2 hrs.
- Achieved 80 % ROI | 200 K Cost Saving
