Client Overview
India’s Leading Life Insurance Company
Business Need
- To reduce the turnaround time of policy issuance
- To automate Case Initiation (CI) & Data Entry (DE) bucket for E-com team for STP cases
- Implementation of the Intelligence Automation for The Policy Processing (TPP) journey of Mpro cases (straight pass cases for OTP plan for E-com team)
Key Features
- No of bots: 2
- Technology: Automation/RPA & OCR
- Transactional volume: ~ 200 – 300 per day
- Volume growth YoY: 15%
- Volume surge: Continous
- Average handling time: 3 Minutes per case
- Frequency: Daily
Benefits
- INR 9,00,000 saved per annum
- No of transaction processed per day increased to 50%
- Time to process one record reduced to 1 minute
- Error rate reduced to 1%
